Ivalu

Sharing, Disclosure, and Security

Legal Disclaimers

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law wherein we have a good-faith belief that such action is necessary to comply with a current judicial proceeding, a court order, or legal process served on our Web site.  We reserve the right to release the information to a law enforcement agency without the user's permission if we believe the information to be fraudulent.  Any information requested by a third party for any other reason will not be disclosed without the user's permission.

Clients who transmit personal information to us using insecure methods (namely email) do so at their own risk.  We cannot and will not take responsibility for any damages incurred to the customer if their personal information is intercepted by a person with malicious intent while being transmitted insecurely.  We can only warrant the protection of personal information if it is transmitted using secure methods, which include our secure order page and fax or telephone.

• Sharing
  The checkout on our Web site stores users' personal information, including names, addresses, contact information, and credit card numbers on the servers of our Web site host, clic.net.  This information is held on a secure server so it can then be retrieved for processing by a Ivalu representative.  clic.net does not have access to this information without our express permission wherein we believe it is absolutely necessary for them to have access to our account in order to provide technical support.  The Security section below outlines how the transmission of your information is protected.
  
  Our users' names and addresses are shared with Canada Post for the purpose of delivering orders.  The use of users' personally identifiable information by these shipping agents is governed by their individual privacy policies.  See www.canadapost.ca for more information on Canada Post's privacy practices. 
  
  In cases where we believe that financial information provided by a customer is fraudulent, we may release the information to an appropriate law enforcement agency.  Such an agency's privacy policy may be unknown to us, but we believe the information will be kept confidential and only used for the purpose of investigating fraudulent actions.
  
  
• Links
  This web site contains links to other sites.  Please be aware that Ivalu is not responsible for the privacy practices of such other sites.  We encourage our users to be aware when they leave our site and to read the privacy statements of each and every web site that collects personally identifiable information.  This privacy statement applies solely to information collected by this Web site.
   
• Third Party Intermediaries
  For added security, any user may request the use of a third party intermediary known as an escrow service to handle the financial transaction where the value of the transaction is significantly high (in excess of $5,000 CAD).  An escrow service operates by taking the users payment without releasing any financial information (including credit card number and expiry date) to Ivalu.  The users payment is then held until the user confirms receipt of their order, at which time the escrow service releases the payment to Ivalu.  For more information visit www.escrow.com.
   
• Business Transitions
  In the event that Ivalu goes through a business transition, such as a merger, being acquired by another company, or selling a portion of its assets, users personal information will, in most instances, be part of the assets transferred.  Users will be notified via prominent notice on our Web site for 30 days prior to a change of ownership or control of their personal information.  If, as a result of the business transition, the users personally identifiable information will be used in a manner different from that stated at the time of collection, they will be given a choice consistent with our notification of changes section.
   
• Security
  Our Web site takes every precaution to protect our users information.  When users submit sensitive information via the Web site, their information is protected both online and off-line.
  
  When our order checkout asks users to enter sensitive information (such as credit card number), it is protected during transmission with 256-bit SSL encryption, the best encryption software in the industry. The security certificate information can be viewed by clicking the locked icon that appears in your browser, or selecting the appropriate menu option in your Web browser.  All areas of the site that involve personally identifiable information, including our back-store area, make use of SSL encryption to ensure our customers information is kept safe at every level. 
  
  While we use SSL encryption and user access restrictions to protect sensitive information online, we also do everything in our power to protect user-information off-line.  All of our users information, not just the sensitive information mentioned above, is restricted Ivalu's offices.  Only employees who need the information to perform a specific job (for example, our billing clerk or a customer service representative) are granted access to personally identifiable information. At year end, all records are stored in a locked storage room and rarely referred to again. Credit card information is always destroyed. 
  
  All employees of Ivalu and any third parties with access to the information on the server are kept up-to-date on our security and privacy practices.  Any time new policies are added or changed, our employees and partners are notified and/or reminded about the importance we place on privacy, and what they can do to ensure our customers information is protected.
  
  If you have any questions about the security at our Web site, please feel free to contact us.

Communications From The Site

Customer Service
We communicate with users on a regular basis to provide requested services and in regards to issues relating to their order.  We reply via email or phone in accordance with the users wishes.